Payment policy

Available Payment Options

To ensure a smooth and secure checkout experience for customers in the United Kingdom, we offer multiple trusted payment methods. You can place your order using:

Express Checkout

  • Shop Pay

Credit & Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

Digital Payment Wallets

  • Apple Pay

  • Google Pay

All payments are processed in GBP (British Pound Sterling).

Payment Protection

Your payment information is protected through modern encryption standards and secure transaction technology. We never store or have access to your full card or payment credentials.

All payments are handled by reliable, PCI-compliant providers to guarantee maximum security.

Order Handling

Orders will only be processed once payment has been successfully authorized.

If a payment attempt is unsuccessful or declined, the order will not be confirmed.

In cases of suspected fraud or unauthorized transactions, we reserve the right to place orders on hold or cancel them until verification is completed.

Taxes

Applicable VAT or local taxes may be added at checkout depending on your delivery address and UK regulations. Any charges will be clearly displayed before you finalize your purchase.

Payment Support

If you experience any issues during checkout or have questions related to payments, please contact our customer support team. Providing your order number (if available) will help us assist you more efficiently.

Customer Support Contact

Phone: +44 7898 115583
Email: info@kelarano.com
Address: 182–184 High Street, North East Ham, London E6 2JA
(This address is used for administrative correspondence and product returns only. There is no physical retail location.)

Customer Service Hours:
Monday to Friday, 9:00 a.m. – 5:00 p.m. Greenwich Mean Time

We aim to respond to all enquiries within 24 hours.